Not only has the “one-size-fits-all” approach destroyed service in America. It has changed the focus of industry from a solutions approach to systems. One has to wonder how deep the rabbit hole goes before we completely loose sight of what it was we set out to accomplish in the first place.

Don

p.s. It was great to come across your article. I was reading about the impact of the automobile on society and decentralization of the family. I had not considered the process of assembly line on creativity. It has been quite a few years from the reception counter at Shaw Hall:)